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Eurodns renewal scam – warning!

Renewing domain names is a commercial transaction heavily weighted in the seller’s favour. When your domain name expires you cannot reactivate it except through your exitsing registry for up to 4 months, and of course you stand the risk of losing the domain name.

I recently had some domain names come up for renewal at Eurodns. The domain names actually expire on 6 January (tomorrow), but I got a number of emails from Eurodns warning about expiry and soliciting my renewal fees stating that the renewal was due 31 December. As I was away I checked the actual expiry date (using whois at network solutions), saw that it expired 6 January and chose to renew on the 2 January when I was back in the office.

Eurodns then chose to charge me Euro 25 per domain name (there were a number of them) for “reactivation”. Their rationale is that they have a cost to reactivate a domain name. Given that the domain names had not yet expired I queried this from their support. Their response was “The expiration date at eurodns is not the same as the expiration date at the registry. The expiration date at eurondns is the one indicated in your domain list “renew before”. As already explained to you there is always a difference between the expiration date at eurodns and at the registry, which varies depending on the tld extension. This is necessary in order to make sure that we can renew the domain.”

I find this “explanation” to be simply bullshit. What they are doing is extorting “reactivation” fees from customers when they are left with no alternative. At this stage you have no alternative – its lose the domain name or be ripped off.

I have not had this treatment at any other registry. Shame on you Eurodns!

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